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Frequently Asked Questions
The Reloader®
Is the Reloader reusable?
Yes, The Reloader camera is reusable! Simply load a brand new roll of film into the camera once you have completed the previous one to continue taking photos.
You can also download our Free E-Book to learn everything you'll need to know about using The Reloader camera!
How do I load the film?
Check out our tutorial here demonstrating how to load The Reloader camera.
You can also download our Free E-Book to learn everything you'll need to know about using The Reloader camera!
How do I unload the film?
Please see the tutorial here demonstrating how to remove your film from the camera.
Make sure that your film isn’t exposed to any light when rewinding the roll back into the canister. Exposing your film to light will unfortunately ruin the photos.
You can also download our Free E-Book to learn everything you'll need to know about using The Reloader camera!
Do I need batteries for the Reloader?
Yes! You will need 1x brand new AAA battery to power the flash. We recommend Duracell or Energizer branded batteries. Half-used batteries often do not have enough charge to power the flash - it needs to be brand new.
You can also download our Free E-Book to learn everything you'll need to know about using The Reloader camera!
Is the Reloader compatible with any 35mm film?
Yes, The Reloader camera is compatible with any brand of 35mm film. This can be purchased from your local camera store, along with select Big W, Kmart and JB Hi Fi Stores if you are located in Australia.
24 or 36 exposure film can be used inside The Reloader camera. This is the number of photos per roll of film.
You can also download our Free E-Book to learn everything you'll need to know about using The Reloader camera!
When should I use the flash?
We recommend using the flash at all times, unless you are shooting in bright direct sunlight. We recommend changing the battery inside your Reloader every 8 weeks. Unfortunately leaving the flash switched 'on' for an extended period of time will drain the battery. Simply load a brand new battery into the camera to power up the flash again.
You can also download our Free E-Book to learn everything you'll need to know about using The Reloader camera!
My flash won't turn on. What should I do?
We recommend changing the battery inside your Reloader camera every 8 weeks. Unfortunately leaving the flash switched 'on'for an extended period of time will drain the battery. Simply load a brand new AAA battery into the camera to power up the flash again.
You can also download our Free E-Book to learn everything you'll need to know about using The Reloader camera!
How do I travel overseas with 35mm film?
Always carry your film in your hand luggage when travelling. The X-Ray scanners at customs used to inspect carry-on luggage use a low level of radiation and won’t cause noticeable damage to your film photos.
You can also download our Free E-Book to learn everything you'll need to know about using The Reloader camera!
How many photos are on a roll of film?
Each roll of film has either 24 or 36 photos per roll, depending on the brand of film.
You can also download our Free E-Book to learn everything you'll need to know about using The Reloader camera!
The Recorder®
What is The Recorder®?
The Recorder® is a nostalgic digital camcorder designed to capture the feeling of old-school home videos, with the ease of digital footage. Record videos and photos, then transfer them straight to your phone to save, edit and share.
Does The Recorder® take photos and videos?
Yes! The Recorder® captures both photos and videos, with a built-in playback mode so you can watch your memories back directly on the camera.
What video quality does The Recorder® shoot in?
The Recorder® offers three video resolutions:
- 640 × 480: Best for grainy, vintage-style footage.
- 1280 × 720 HD: A balance between vintage and clear.
- 1920 × 1080 HD: Best for clearer, crisper footage and social media.
Does The Recorder® come with an SD card?
No. You’ll need to purchase an SD card separately.
What SD card do I need?
The Recorder® is compatible with SD cards up to 128GB.
How do I get the videos onto my phone?
It’s super easy. The Recorder® comes with an SD card to USB-C adapter. Simply remove the SD card, insert it into the adapter and connect it directly to your phone to import your footage.
Do I need an app to transfer my footage?
No. Using the included SD card adapter, your footage can be imported directly into your iPhone camera roll. From there, you can edit your videos and upload them to social media, including TikTok and Instagram Reels.
Does The Recorder® have a zoom?
Yes. The Recorder® has up to 16× digital zoom.
Does The Recorder® record sound?
Yes. The Recorder® has a built-in microphone and speaker, so your videos capture audio too.
How do I charge The Recorder®?
The Recorder® is rechargeable and comes with a USB-A to USB-C charging cable. We recommend fully charging it before your first use.
Developing Film
How do I develop my film?
Once you have completed your roll of film, you will need to visit a processing lab to develop your film photos. Use the store locator here to find your nearest local processing lab, or simple Google ‘processing labs near me’.
Your local processing lab can develop the photos as physical prints or digital scans, which are emailed to your phone. Processing times will vary based on the individual lab, however it often takes between 1-3 business days to receive your photos.
You can also download our Free E-Book to learn everything you'll need to know about using The Reloader camera!
What do I do if there aren't any processing labs near me?
Please email hello@35mmco.com and we will recommend a local lab that accepts mail-in orders.
How do I get the photos on my phone?
Your local processing lab can develop the photos as physical prints or digital scans, which are emailed to your phone.
Processing times will vary based on the individual lab, however it often takes between 1-3 business days to receive your photos.
You can also download our Free E-Book to learn everything you'll need to know about using The Reloader camera!