Refund policy

If you have received incorrect, damaged or faulty items, please contact our customer care team within 14 days of delivery at hi@35mmco.com and include your order number in the subject line. 35mm Co will verify if you are entitled to a refund or replacement if any initial faults are presented upon receiving your order. Shipping costs are the responsibility of the customer and are non-refundable. We highly recommend using a tracking service to return the goods.

 

Unfortunately, we do not offer refunds or exchanges for change of mind.

 

Warranty

The Reloader camera is covered by a 30-day warranty. If you discover a functional issue with the product within 30 days of delivery, 35mm Co will verify whether you are entitled to a replacement. Please note that the following will void the 35mm Co warranty, but is not limited to:

 

• Damages resulting from misuse, abuse and negligence.
• Damages caused by wear and tear, theft or loss.
• Damages or faults caused by product tampering or use of third-party accessories.
• Use that is not in accordance with the listed instructions on the product packaging.