Shipping policy

SHIPPING & DELIVERY

We endeavor to dispatch all orders within 24 hours, Monday to Friday, excluding public holidays. During peak trading periods, including product launches and promotional events, please allow up to 1–3 business days for dispatch.

Once your order has been dispatched, you will receive a confirmation email with your tracking details. Delivery timeframes are calculated from the date of dispatch and may vary depending on your location and the courier network.

All USA and Canada orders are dispatched from our Salt Lake City, Utah warehouse, Monday to Friday.

UNITED STATES SHIPPING

UPS Ground

Free for orders over $129 USD.
$10 USD flat rate for orders under $129 USD.
Estimated delivery: 3–6 business days from dispatch.

UPS 2 Day Shipping

$25 USD flat rate.
Estimated delivery: 1–2 business days from dispatch.

Please note that delivery estimates apply from the date your order is dispatched and do not include warehouse processing time.

CANADA SHIPPING

DHL International Shipping

$20 USD flat rate.
Estimated delivery: 5–20 business days from dispatch.

UPS Expedited Shipping

$35 USD flat rate.
Estimated delivery: 2–9 business days from dispatch.

Please note that international delivery timeframes are estimates and may be impacted by customs processing or courier delays.

DUTIES & TAXES

Orders shipped to Canada may be subject to import duties, taxes and customs fees upon arrival. Unless otherwise stated at checkout, these charges are the responsibility of the customer and are determined by the relevant local authorities.

35mm Co is not responsible for delays caused by customs clearance.

CHANGE OF ADDRESS

Requests to update your delivery address must be submitted to hello@35mmco.com before your order has been dispatched.

Please ensure your shipping details are correct at the time of purchase. If an order is returned to us due to an incomplete or incorrect address, an additional reshipping fee may apply.

For US orders, the reshipping fee is $10 USD. For Canadian orders, the reshipping fee will be calculated based on your location and the cost of reshipping the order.

Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.

TRACKING

Tracking information will be emailed to you once your order has been dispatched and scanned by the courier. Please allow a short period for tracking information to update after receiving your dispatch confirmation.

DELIVERY DELAYS

Once an order has been handed over to the courier, delivery timeframes are outside of 35mm Co’s direct control. While we will always assist where possible, delays caused by courier networks, weather, customs or other circumstances outside our control may occasionally occur.